Frequently Asked Questions

General Tour & Accommodation Policy

General Child Policy
Below 5 years of age – complimentary/ as per accommodation policy.
5 to 8 years of age – 50% of per adult cost/ as per accommodation policy.
Above 8 years of age – full cost/ as per accommodation policy.
Tour Booking Policy
50% Advance must be paid during Booking.
50% Balance must be paid 21 days before Check-in Date.
100% Payment must be made if the Check-in Date < 21 days.
Disruption in Payment Schedule will affect the Tour Confirmation.
Please call +91 87450 70081 for any clarification.
Guest must provide relevant information like Name of the Guest, Mobile Number, Alternate Mobile Number & Email ID for any Booking.
Govt. Accommodation is booked with 100% of the Total Accommodation Amount, including Taxes.
Tour Holiday Package/ Accommodation booking stands cancelled if payment due date mentioned, exceeds 3 days [or Check-in Date, whichever is less] of non-payment or part payment.
Shree Holiday Travels rated 3.5 stars or higher on Google.
Exact Accommodation names can be told after advance payment to Shree Holiday Travels before booking.
All Accommodation rooms are volatile. No rooms are on hold.
Confirmation of Accommodation process starts upon guest payment receipt.
Accommodation confirms rooms after receiving payment from Shree Holiday Travels.
If promised Accommodation rooms are unavailable, refund or alternative accommodation will be proposed.
Shree Holiday Travels shall not be responsible for any consequences of Accommodation non-booking.
Please call +91 87450 70081 for any clarification.
Price is valid for 01 adult person based on minimum of 2 guaranteed adults or as mentioned in specific tour/ accommodation.
Holiday/ Private/ Homestay Accommodation is booked with 50% or 100% of the Total Holiday/ Accommodation Amount.
Govt. Accommodation is booked with 100% of the Total Accommodation Amount.
100% payment to be paid before the trip/ accommodation booking starts.
Tour/ Accommodation booking stands cancelled if payment due date mentioned, exceeds 3 days [or Check-in Date whichever is less] of non-payment or part payment.
Any Transport Service starts max from 8:00 AM [Morning] unless otherwise specified.
Any Transport Service must end by 6:00 PM [Evening] unless otherwise specified.

Cancellations made 21 days or more before the check-in date are eligible for a 100% refund of the total tour amount, with no deduction, subject to applicable processing charges.
Cancellation made 15 to 20 days before the check-in date is eligible for a 50% refund of the total tour amount, with 50% deduction, subject to applicable processing charges.
Cancellation made 0 to 14 days before the check-in date is not eligible for any refund, and 100% of the total tour amount will be deducted.
Any cancellation or refund is subject to a processing charge of INR 1,000 or 5% of the total tour amount, whichever is higher.
All cancellations and refunds are subject to the terms, conditions, and timelines of third-party accommodation providers and transportation services.
Cancellation requests for refund will be accepted only through Email, Text Message, or WhatsApp, and must be sent by the booking person himself/herself.
Final confirmation email and invoice will be issued only after receipt of 100% full payment.
The vehicle will be provided strictly as per the confirmed tour plan on a point-to-point basis only and not on disposal basis.
Package rates are subject to change without prior notice.
No refund or compensation will be provided for any unused services or transportation under any circumstances.
For any clarification, please contact +91 87450 70081
Accommodation cancellations and refunds will be processed as per the respective accommodation provider’s policy, or as mentioned below, whichever is applicable.
Cancellation made 21 days or more before the check-in date is eligible for a 100% refund of the total accommodation booking amount, with no deduction, subject to applicable processing charges.
Cancellation made 15 to 20 days before the check-in date is eligible for a 50% refund of the total accommodation booking amount, with 50% deduction, subject to applicable processing charges.
Cancellation made 0 to 14 days before the check-in date is not eligible for any refund, and 100% of the total accommodation booking amount will be deducted.
In case of a NO SHOW, 100% of the total accommodation booking amount will be deducted, and no refund will be applicable.
Any cancellation or refund is subject to a processing charge of INR 1,000 or 5% of the total accommodation booking amount, whichever is higher.
All cancellations and refunds are subject to the timelines, terms, and policies of third-party accommodation providers and transportation services.
Cancellation requests for refund will be accepted only through Email, Text Message, or WhatsApp, and must be submitted by the booking person himself/herself.
Final confirmation email and invoice will be issued only after receipt of 100% full payment.
No refund or compensation will be provided for any unused services under any circumstances.
For any clarification, please contact +91 87450 70081

CUSTOMER SERVICE

How to Cancel any Tour/ Accommodation Booking?
  • For any cancellation, please mail to shreeholidaytravelsofficial@gmail.com. No Cancellation will be entertained if not mailed or physically mailed to shreeholidaytravelsofficial@gmail.com, or by written consent (Text Message/ WhatsApp Message) by the Guest who has booked with Shree Holiday Travels at +01 87450 70081.
  • All disputes are subject to Delhi Jurisdiction.
  • By Shree Holiday Travels Management
  • If your date of journey is less than 7 Days, there will be no refund until and unless any accommodation has a different policy. Other refunds are also based upon Hotel & Transport Management Policies. There is NO REFUND against the booking of Bengal & Sikkim Homestays less than 20 days of Journey and/ or Check-in date. In case of confirmation, take all necessary information before booking with Shree Holiday Travels. Please make payment only against official emails either from shreeholidaytravelsofficial@gmail.com
  • For any refund status, please mail to shreeholidaytravelsofficial@gmail.com
  • All disputes are subject to Delhi Jurisdiction.
  • By Shree Holiday Travels Management
  • If your date of journey is less than 7 Days, there will be no refund until and unless any accommodation has a different policy. Other refunds are also based upon Hotel & Transport Management Policies. There is NO REFUND against the booking of Bengal & Sikkim Homestays less than 20 days of Journey and/ or Check-in date. In case of confirmation, take all necessary information before booking with Shree Holiday Travels. Please make payment only against official emails either from shreeholidaytravelsofficial@gmail.com
  • For any refund status, please mail to shreeholidaytravelsofficial@gmail.com
  • All disputes are subject to Delhi Jurisdiction.
  • By Shree Holiday Travels Management

    -: Refunds if any, for variation/modification/amendments/alteration and/or cancellations etc. of any tour shall be paid directly to the Guest(s) by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.

     

  • No refund can be made to the Guest(s) for unused services, unused transportation due to standard time change of other arrangements for the same tour, unused air conditioning/ heater in accommodation & transportation, unused sightseeing, unconsumed meals included in the package, (breakfast, lunch, dinner, tea) or for voluntary modifications made by the traveller.
  • No refund is admissible on count of deficiency in quality of amenities provided – Any dispute regarding service provided, room quality, food quality, transportation quality, complimentary transfers as provided by the accommodation, is to be taken with the concerned accommodation or transport management company directly by the Guest(s) without involving the agency (Shree Holiday Travels) at any point.
  • All extra charges for laundry; telephone; minibar; alcohol, beverages, and food, room heater, fireplace, air-conditioning, loos or damage of the accommodation and its assets, taxes etc as billed by the accommodation are to be paid directly by the Guest(s) on his/her own account.
  • For package tours, after departure, the services included in the vacation cannot be changed, or there are changes in an itinerary for reasons beyond the control of the Agency, the Agency will arrange for the provision of comparable services. Any resulting additional expense will be payable by the Guest(s), and any resulting savings will be refunded by the agency to Guest(s).
  • Refund claims are forwarded to the concerned accommodation/ travel management, & a refund is possible only when the amount is returned/credited to the Agency´s account by the accommodation/ transport management as per their rules & regulations. In general, it takes 15-21 days, from the date of cancellation mail. There is NO REFUND against the booking of Homestays in Bengal & Sikkim if cancelled before 20 days of journey and/ or check-in date.
  • No part or full refunds are permissible if the area/location of the accommodation suffers a power cut, due to load shedding or otherwise & air-conditioners/fans/ lights, etc. do not function.
  • Guest(s) not availing the services offered due to personal sickness/tragedy will not be eligible for a refund.
  • No refund is applicable if the services cannot be rendered due to Severe Weather Conditions like Rainfall, Snowfall, Storm; Natural Calamities like Earthquake, Flood, Tornado, Typhoon, Land Slides; Riots; Curfew, etc. in the respective starting or destination of travel.
  • Postponement of travel dates after initial confirmations/ booking will fetch no refund for the Guest(s), it will be treated as “No Show”.
  • No part or full refunds are permissible if there is any miscommunication by Third Party B2B Travel Agents/ Tour Operators to the Guest (s) on behalf of Shree Holiday Travels. Shree Holiday Travels will only deal with commitments made in writing through WhatsApp Messages/ Text Messages/ Emails.
  • All disputes are subject to Delhi Jurisdiction.
  • Check In / Out timings as prescribed by the respective accommodation is to be followed by the Guest(s). Extra charges for retention of rooms beyond the time or Early Check-in will be billed by the accommodation & it has to be paid directly on spot by the Guest(s). Shree Holiday Travels will take no liability and responsibility towards the Guest(s) or accommodation in this scenario.
  • Shree Holiday Travels will take no liability and responsibility towards the Guest(s) for any obscene, misbehaviour, cultural misappropriation and ambiguity created by Guest (s), Third Party or B2B Travel Agents/ Tour Operators or Accommodation. Any consequential expenses must be settled between Guest(s) & Accommodation or any Third Party or B2B Travel Agents/ Tour Operators if any.
  • Shree Holiday Travels will take no liability and responsibility towards the Guest(s), if the Guest(s) fell sick during the journey or any outdoor activities like river rafting, swimming, paragliding, snorkelling, climbing, car racing, car driving, boating, camping, trekking, high altitude, and allied activities.
  • Shree Holiday Travels will take no liability and responsibility towards the Guest(s), if the Guest(s) faces any sort of accident like train, airplane, ship, boat, car, animal attack, trekking, high altitude, dacoit attack, drowning, bombing, political turmoil, food poisoning, cylinder burst, riots, curfews and similar mishaps.
  • Shree Holiday Travels will take no liability and responsibility towards the Guest (s) for any Death of the Guest(s) while on tour and all applicable rules and procedures of law are to be followed strictly and all the procedures pertaining to the death shall have to be tackled and handled by the Guest(s) or their relatives at their own cost and consequences.
  • Shree Holiday Travels will take no liability and responsibility towards the Guest(s) if the Guest(s) or any of their group members face any sort of abuse, misconduct, misbehaviour from accommodation staff, drivers, and other related human resources involved during the tour. Any injury, loss, personal harm, death or damage caused to any Guest(s) or their property by the act or default of the management/employees’/ agents of an independent contractor should be reported to the accommodation and transport owners.
  • Shree Holiday Travels will take no liability and responsibility towards the Guest(s) for any damages, additional expenses or any consequential losses suffered by the Guest(s) due to Cancellation, Amendment and/or Alteration of any of the services of the tour mentioned in the Itinerary/ Brochure by Shree Holiday Travels after the registration/booking by the Guest(s).
  • Shree Holiday Travels will take no liability and responsibility towards the Guest(s) for any loss of baggage by an independent contractor or their agents, hotel staff, bus/coach or during the tour including damage or loss caused to the Guest(s) due to Force Majeure, negligence or technical fault or any other reason whatsoever on account of any change, amendment or cancellation in their schedule by Airline/Railway Authority.
  • Shree Holiday Travels will take no liability and responsibility towards the Guest(s) for any tour, holiday, excursion facility exceeding the total amount paid or agreed to be paid by the Guest(s) for the tour, including any consequential loss or additional expense whatsoever if the Guest(s) is not allowed to stay in the Accommodation or board the Train/Flight to on account certain reasons beyond the control of Shree Holiday Travels.
  • Shree Holiday Travels will take no liability and responsibility towards the Guest(s) for allocation of seats, and food service in the Aircraft/ Train/ Ship/ Cruise, etc.
  • Shree Holiday Travels will take no liability and responsibility towards the Guest(s) for any overstay expenses on account of any delay or changes in Air, Bus, Ship, Train or cancellation of special bogie on account of Force Majeure including weather conditions, strike, war, political unrest, quarantine, or any other reason whatsoever.
  • Shree Holiday Travels will take no liability and responsibility towards the Guest(s) if somehow or any certain unavoidable conditions the Accommodation cancels the partial/ full booking of the Guest made by Shree Holiday Travels 15 days before the Check-in Date. In such a scenario, the Accommodation & Ocean6 Holidays will try to book another similar property whichever is applicable, and the balance higher and lower to be adjusted with the Guest directly and associated expenses along with the same.
  • Shree Holiday Travels will take no liability and responsibility towards the Guest(s) if the Accommodation cancels partly/ fully, 14 days before the Check-in Date, the Accommodation Management will be fully responsible to make the necessary amendments for the Guest with Similar Property and associated expenses along with the same.
  • All disputes are subject to Delhi Jurisdiction.
  • If the Guest(s) is willing to amend or cancel his/ her booking because of whatsoever reasons including death, accident, illness, natural calamities, reaching late, missing flights/ trains/ buses/ cabs/ ships/ ferries/ boats/ speed boats/ any connecting transport or any other personal reasons including non-payment of the balance payment, the Company (Shree Holiday Travels) is liable to recover Cancellation charges from the Guest(s) as per the Accommodation & Travel Cancellation Policy with all deductions.
  • If the Guest’s flights/ trains/ buses/ cabs/ ships/ ferries/ boats/ speed boats/ any connecting transport is late on reaching a specified destination or cancelled from destination or in mid-way, the Guest(s) is supposed to Call/ Inform anyhow to Shree Holiday Travels & the Connecting Transportation Driver arranged by Shree Holiday Travels at that specified destination. Somehow if the information doesn’t reach any of the above specified Personnel, cancellation of the connecting transport booking may happen and hence the Company (Shree Holiday Travels) is liable to recover Cancellation charges from the Guest(s) as per the Accommodation & Travel Cancellation Policy with all deductions. In this scenario, guests need to reach the destination on their own.
  • If the Guest’s flights/ trains/ buses/ cabs/ ships/ ferries/ boats/ speed boats/ any connecting transport is late on reaching a specified destination or cancelled from destination or in mid-way even if the transportation is booked being a part of the package of any specific tour, the Guest(s) is supposed to Call/ Inform anyhow to Shree Holiday Travels & the Accommodation who is selling the Packaged Tour for assistance. Guest(s) has to personally chalk out the best way to reach the specified destination/ safe place anyhow with guidance from Shree Holiday Travels & Accommodations involved. The main motif at such a situation of the Guest(s) & Shree Holiday Travels should be to solve the problem and make the Guest(s) SAFE & SECURE. No Cancellation Request will be entertained in this scenario.
  • The cancellation policy of the concerned accommodation will be applicable for the room or package booking, for which the reservation voucher is issued. Generally, the cancellation charges will vary from a minimum of 10% to a maximum of 100% (no refund). The exact cancellation charge will vary from case to case depending on the season, number of days before the check-in date, etc.
  • A “No Show” will result in forfeiture of the full amount paid during reservation. “No Show” is applicable when the Guest(s) is not available on day 1 of the itinerary. If one member of the family is not available, the “No Show” policy will still be applicable for that member and the entire amount for that member will be forfeited.
  • Similar accommodation/ room(s) quality must be provided to the Guest(s) if not the accommodation/ room(s) booked be provided due to any reason. No Cancellation Request will be entertained in this scenario.
  • Airport transfers are complimentary with package bookings if offered by the accommodation. Guest(s) not using the included transfer will not be given cash equivalent or a price reduction.
  • Cancellation policies of the respective Airlines/ Railways will be followed by the Agency if any bookings are done by the Company for Guest(s).
  • The Agency is a booking agent for the accommodations, & is responsible up to the point of allotment of reserved room to the Guest(s). The Agency is not responsible for maintenance & upkeep of the accommodation rooms, food quality, or services provided by the accommodation. No Cancellation Request will be entertained in this scenario.
  • The Agency is a booking agent for the transportation, & is responsible up to the point of allotment of reserved transport to the Guest(s). The Agency is not responsible for maintenance & upkeep of the transportation or services provided by the transport company. No Cancellation Request will be entertained in this scenario.
  • Tour itinerary arranged by Shree Holiday Travels may differ due to certain conditions and scopes, so similar itinerary will be re-scheduled given there is no natural calamities or political turbulence in the destinations. No Cancellation Request will be entertained in this scenario. Additional costs may arise and that need to be borne by Guest(s).
  • All disputes are subject to Delhi Jurisdiction.
  • Itinerary
    Accommodation and arranged sightseeing may be subject to change at any time due to circumstances beyond Shree Holiday Travels’ & Respective DMCs & Respective DMCs control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued. Shree Holiday Travels’ & Respective DMCs also reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. In case of any appreciable variation in the tour price due to these circumstances, Shree Holiday Travels’ & Respective DMC reserves the right to make adjustments to the tour costs as necessary.
  • Special Requests
    Specific requests should be advised at the time of booking. Please note that every effort will be made to secure special requests, however they cannot be guaranteed.
  • Baggage
    Shree Holiday Travels & Respective DMCs provides handling of baggage only as specified in the quotation / itinerary. Baggage and personal effects are at the owner’s risk throughout the tour and Shree Holiday Travels & Respective DMCs assumes no liability for loss or damaged baggage. Baggage insurance is hereby recommended.
  • Taxes & Gratuities
    Hotel taxes as imposed by city and state governments are included. Airport taxes are included where specified in the itinerary. Gratuities for tour guides, drivers, porters, camp staff, ship crew and Tour Managers are not included and are at the discretion of the traveller.
  • Prices & Arrangements
    The tour price includes handling and operational charges and is quoted based on the current rates of exchange and tariffs for Indian Citizens unless otherwise specified. Entrance fees as part of scheduled sightseeing tours are also included in this price unless otherwise stated. This price is subject to revision in line with significant changes in foreign currency, tariff rates, taxes etc. All our offered, quoted and proposed prices are based on Indian Citizens only, unless otherwise specified.
  • Exclusions
    The cost of obtaining passports, visas, excess baggage charges, items of a personal nature such as drinks, laundry, telephone calls, fax charges and excess baggage charges unless expressly included in writing, are not included in the tour price.
  • Photography
    Shree Holiday Travels & Respective DMCs reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. Travelers who prefer their images not be used are requested to keep the Shree Holiday Travels & Respective DMCs representative duly informed prior to final payment and they will be exempted from this photography waiver clause.
  • Registration
    A non-refundable deposit of 10% is required at the time of booking for individual / FIT travellers. The balance is payable 30 days prior to arrival. If the reservation is made within 30 days of departure, the entire tour price must be paid at the time of confirmation.
  • Cancellation
    The Agency is a booking agent for the accommodations, & is responsible up to the point of allotment of reserved room to the Guest(s). The Agency is not responsible for maintenance & upkeep of the accommodation rooms, food quality, or services provided by the accommodation. No Cancellation Request will be entertained in this scenario.
  • Refunds are not made for any services not delivered/performed, except for verifiable extenuating circumstances when on tour. Please see our Shree Holiday Travels & Respective DMC’s Responsibility clause below. For verifiable claims to be considered, they must be received in writing within a reasonable time frame before the termination of the program. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Shree Holiday Travels & Respective DMCs are not liable for any claims that are not received within 30 days of the termination of your program. All claims for days missed while travelling should be made in writing within 30 days of the program.
  • Limits on Shree Holiday Travels & Respective DMC Responsibility
  • Holidays by Design (Pvt). LTD (collectively Shree Holiday Travels & Respective DMCs) its employees, shareholders, officers, directors, successors, agents and assigns, does not own or operate any entity which is to or does provide goods or services for your trip with the exception of a limited number of vehicles. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers and operators with a reputed service name in Specific International Destinations. All such persons and entities are independent contractors. As a result, Shree Holiday Travels & Respective DMCs are not liable for any negligent or wilful act of any such person or entity or of any third person. In addition and without limitation, Shree Holiday Travels & Respective DMCs is not responsible for any personal injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection to the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, other labour force related activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transport mechanism to arrive or depart on time. There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. The passenger assumes all such risks associated with participating in this trip. In the event of a cancellation or material alteration to the trip as a result of the circumstances as described in this clause Shree Holiday Travels & Respective DMCs may in their sole and absolute discretion:
    A) Offer the travellers(s) alternative travel arrangements or products of comparable standard as may be appropriate in the circumstances; or
    B) If alternative travel arrangements or products cannot be offered by Shree Holiday Travels & Respective DMCs, Shree Holiday Travels & Respective DMCs will make a prompt proportional refund of monies paid by the traveller. Shree Holiday Travels & Respective DMCs are authorized to charge a reasonable fee to cover the administration costs associated with providing alternative travel arrangements or products. If a material alteration becomes necessary within 90 days of the departure date for any reason other than the circumstances described in this clause, Shree Holiday Travels & Respective DMCs will endeavour to offer comparable products or a full refund of all monies paid by the traveller(s).
  • Please ensure that you consult your personal physician about anti malaria precautions and other inoculations and vaccinations before travel. Where applicable.
  • It is the responsibility of travellers to be informed about the most current travel advisories and warnings by referring to their respective government agencies announcements. In the event of an active State Department or government agency Travel Warning against travel to specific destination location(s) of the trip, should the traveller still choose to travel, notwithstanding any travel advisory or warning, the traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
  • Traveler(s) represent(s) that neither he nor anyone traveling with him has any physical condition or disability that could create a hazard to himself or other members of the tour. Shree Holiday Travels & Respective DMCs reserves the right to remove from the trip, at the sole expense of the traveller, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
  • Airline operators will not be held responsible for any act, omission or event occurring while passengers are not on board their aircraft. International air carriers are also subject to international air conventions limiting their liability.
  • Please note that passport holders are responsible for obtaining the required documentation applicable for entry to Specific International Destinations. Please note also that passports must be valid for six (6) months before departure and should also have sufficient blank pages for visas and immigration stamps (if required). Shree Holiday Travels & Respective DMCs cannot be held responsible should you be denied entry to a country / entry port due to non-compliance with these requirements.
  • Shree Holiday Travels & Respective DMCs strongly recommend all clients take out comprehensive travel insurance prior to date of travel. This insurance should cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance. Shree Holiday Travels & Respective DMCs cannot be held responsible for any costs arising from such loss or injury.
  • Any claim arising out of or relating to these Terms and Conditions, to the Limits on Shree Holiday Travels & Respective DMCs Responsibility clause, to the brochure, to any information relating in any way to the trip itself or to any products or services related to the trip, shall be settled in the first instance by binding arbitration in the applicable legal forum as detailed in clause 26 of these Terms and Conditions. In lieu of a personal appearance at arbitration, the arbitration may be conducted by telephonic means. Arbitration is the exclusive forum in the first instance for dispute resolution and except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees. It is agreed between Shree Holiday Travels & Respective DMCs and the traveler(s) that all lawsuits against Shree Holiday Travels & Respective DMCs arising under, in connection with, or incidental to the tour shall be filed, if at all, in the courts of Delhi, India to the exclusion of the courts.
  • This agreement shall be construed, interpreted and enforced in accordance with, and shall be governed by the laws of Specific International Destinations. It is agreed between Shree Holiday Travels & Respective DMCs and the traveller(s) that all lawsuits against Shree Holiday Travels & Respective DMCs arising under, in connection with, or incidental to the tour shall be filed, if at all, in the courts of Delhi, India to the exclusion of the courts.
  • Above rates are subject to change during peak seasons & if dates & schedules change.
  • Package is land only and subject to availability and confirmation of hotels, transport and sightseeing on offer.
  • Return Airfare, Visa Fees & Travel Insurance are not included.
  • City Taxes Per Person Per Day CHF 4-5 per person per day and EUR 4-5 per person per day are not included in your package (Directly Payable at Hotel by the passengers on check in).
  • Please note mandatory RTPCR Negative Test Reports taken within 72-48 hours & double dose vaccination certificates must be carried by all pax before travel and before return. Upon arrival there might be another test at Indian airport. Then mandatory home quarantine might be for min. 7 days as per latest rule.
  • Final vouchers can only be issued only once we have received the full payment.
  • The booking is deemed cancelled if full payment is not received within 15 days prior to departure.
  • GST is added: 18% on Service Charges.
  • Package does not include dinners, lunches, alcoholic and non-alcoholic beverages, snacks, mineral water, miscellaneous expenses, tips, luggage assistance, laundry, room service, medical attention and costs, any RTPCRs done, minibar & any other items not mentioned as included.
  • For Air Tickets issued / blocked within time limit / Hotel Bookings: Full INR component is required, else price would be subject to change.
  • The customer hereby agrees that the customized package is as per his/her will and choice & final price is as per inclusions selected by the customers. In case, the customer has changed any component, the same will be updated in the final price. Customers’ final confirmation will have exact components which were selected and reviewed by the customer while booking the package.
  • The package price doesn’t include any special dinners, Galas or mandatory charges levied by the hotels especially during New Year and Christmas or any special occasions. Those would be applicable as per the policy.
  • The prices shown in the beginning are per person and they are considered to be sharing a room. i.e. INR 30,000 per person means 2 adults going together and sharing the same room for an entire trip, hence the total cost will be 30,000*2 = 60, 000
  • The package offers flexible payment rules depending upon the advance purchase period or the inclusions. However, at times because of dynamic airline prices or peak season, we may ask you to furnish a higher amount before we start issuing the final vouchers.
  • The prices displayed have been calculated as per the rate of exchange prevailing at the time of costing. The Company reserves the right to amend the prices in case of currency fluctuations, changes in the various gross rates of exchange and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid in full before the departure by the client. Any Visa cost fluctuations too will have to be borne by the passenger.
  • All Seat in Coach Basis Tours would operate from city centre departure points.
  • For late night or early morning airport transfers supplements would be applicable.
  • Standard check in / out time is 1500 hrs / 1100 hrs for all international hotels, no guarantee for early check in & late checkout. For Guaranteed check in / out, supplement charges will be applicable
  • Hotels/Airlines have the right to cancel any bookings even after blocking or any confirmation. In case of any cancellation similar option will be provided only for the hotels. Any last-minute cancellation by the Airlines, it will be on the Airlines discretion & Conditions.

100% cancellations will be applicable once the Booking is re- confirmed.

Payment by Debit/ Credit Card

Payment Gateway Charges
  • All debit/credit card transactions are processed through a secure third-party payment gateway. A convenience fee or bank processing charge (typically 1.5%–3% of the transaction amount) may be applicable and shall be borne by the guest unless otherwise stated.
  • By initiating a card payment, the guest confirms that the card used is their own or that they are authorized to use it. Shree Holiday Travels shall not be held liable for any fraudulent or unauthorized transactions.
  • Bookings for hotels (government or private), tours, and activities will only be confirmed after successful realization of payment. Partial payments do not constitute confirmation unless specifically agreed in writing by Shree Holiday Travels.
  • Refunds, if applicable, will be processed as per the individual hotel/tour/activity provider’s cancellation policy. Any refund due will be credited to the original card used, after deducting gateway charges, processing fees, and applicable cancellation charges. Refund processing time may range from 7 to 21 working days depending on the bank.

 

  • Any chargeback or payment dispute raised without notifying Shree Holiday Travels shall be treated as a violation of our terms. We urge guests to first contact our support team for resolution before initiating a chargeback. False chargebacks will be contested legally and may involve blacklisting from future services.
  • All card transactions will be processed in Indian Rupees (INR). For international cards, conversion rates and foreign exchange charges as determined by the issuing bank may apply. Shree Holiday Travels is not responsible for any such charges or discrepancies in the final amount debited.
  • A payment acknowledgment receipt will be provided via email/WhatsApp after successful transaction completion. Guests are requested to retain this as proof of payment.
  • Shree Holiday Travels is not responsible for any payment failure due to internet connectivity, gateway errors, or downtime of banking systems. Guests are advised to retry or contact us in case of technical errors.
  • Shree Holiday Travels reserves the right to decline a booking or cancel any service if a card transaction is flagged as suspicious, incomplete, or not successfully authorized.
Scroll to Top